Spoks supports all the essential flows required for your e-commerce store, including:
Welcome Series
Thank You Flow
Win-Back Flow
Abandoned Checkout
Abandoned Browse
Abandoned Cart
Active on Site
Note on Back in Stock Flows: We are actively working on adding built-in support for "Back in Stock" flows. In the meantime, you can integrate this functionality using third-party apps from the Shopify App Store, such as this one.
Creating Your First Flow:
Navigate to the Flows screen.
Click New.
Select one of the pre-built flow templates or choose to Start from scratch.
Recommendation: We highly recommend beginning with a template. This ensures that your trigger and initial flow settings are configured correctly.
Splits and Branches: A Different Approach
Spoks' flow builder is designed to work seamlessly on our mobile app. Because of this, we handle splits and branches differently than many other platforms.
In Spoks, each action (e.g., a post with an email or SMS) in the flow builder has its own filter. You can adjust this filter to precisely control the recipients for that specific post.
How to Add a Conditional Filter:
Click New to add a step.
Select Send post.
Create your post (email or SMS) as intended.
Click Review and Save & Exit.
Back in the flow editor, locate the card for the post you just created.
Click "Add filter" and set up the necessary condition (e.g., "only send to customers who made their second purchase").
While this experience may take a couple of attempts to feel familiar, you will find it allows you to achieve all the conditional splitting and branching you need.
Coming Soon: A/B testing functionality in the flow builder is currently under development.