This information can be used for future reference or for specific targeting purposes.
When importing a customer list, you can automatically populate these custom fields. First, create a custom field that corresponds to a special column in your customer list. As long as the data name of the custom field precisely matches the column header in your list, the relevant information will be imported and stored in Spoks. Additionally, when using webhook payloads, ensure that custom fields are nested under custom_fields and that the Data name key matches the intended field. For example, a Date of Birth (DOB) field should be formatted as follows: "custom_fields": { "dob": "YYYY-MM-DD" }. Phone numbers should use the phone key and be formatted in E.164 format (e.g., +15555555555). Tags should be sent as an array of strings, such as "tags": ["value1", "value2"]. Common issues include missing DOB or phone values due to incorrect nesting or key names, and improperly formatted tags. Ensure that all fields adhere to the specified schema to avoid these problems. For example, a correctly formatted payload might look like this: { "custom_fields": { "dob": "1991-12-06" }, "phone": "+15555555555", "tags": ["customer", "vip"] }.