SMS in Spoks is billed in credits, drawn from your SMS Wallet. The number of credits a message costs depends on two things: the destination country and the number of segments the message uses.
How credits and segments work
An SMS is measured in segments. A single-segment message holds up to 160 characters of standard (GSM-7) text; longer messages are split into multiple segments, and special characters or emoji reduce the per-segment character limit. Credits are consumed per segment, so a 2-segment message costs twice the per-segment rate shown below. You can set a default segment limit under Settings > Email & SMS > SMS to help control cost.
The credit cost per segment also varies by country and by the type of sender used (a dedicated toll-free number in the US and Canada, or an alphanumeric sender internationally).
Buying credits
You add credits to your wallet by purchasing a top-up pack. Each credit costs $0.0115, and larger packs come with a volume discount, lowering the effective per-credit price.
Pack | Price | Per credit | Discount |
1,000 credits | $11.50 | $0.0115 | — |
5,000 credits | $57.50 | $0.0115 | — |
25,000 credits (Most Popular) | $273.13 | $0.0109 | 5% off |
50,000 credits | $534.75 | $0.0107 | 7% off |
100,000 credits | $1,035.00 | $0.0103 | 10% off |
Funding your wallet: manual top-ups vs. auto top-up
There are two ways to keep your wallet funded:
Manual top-up. Click Add Funds, choose a top-up pack in the Add SMS Credits dialog, and purchase. The credits are added to your wallet immediately. This is a one-off purchase, and nothing happens automatically afterwards.
Automatic top-up (minimum balance). In Wallet Settings you set two values: a Top-up amount (the pack to buy automatically) and a Minimum balance (a threshold). Whenever your wallet balance falls below the minimum balance, Spoks automatically purchases the top-up amount so you never run out of credits mid-send. For example, with a top-up amount of 1,000 credits and a minimum balance of 5,000 credits, your wallet is automatically refilled by 1,000 credits each time it drops below 5,000. Leave auto top-up off if you prefer to add credits manually.
Do credits expire?
No. Credits do not expire at the end of the month. Any unused balance rolls over to the next month and stays in your wallet until you use it.
US & Canada
Standard pricing for US and Canadian SMS, sent via toll-free numbers.
Country | Sender | Cost |
United States | Toll-free number | 1 credit / segment |
Canada | Toll-free number | 1 credit / segment |
Europe
Sent using an alphanumeric sender.
Country | Sender | Cost |
Denmark | Alphanumeric sender | 6 credits / segment |
Finland | Alphanumeric sender | 8 credits / segment |
Ireland | Alphanumeric sender | 8 credits / segment |
Norway | Alphanumeric sender | 6 credits / segment |
Sweden | Alphanumeric sender | 6 credits / segment |
United Kingdom | Alphanumeric sender | 6 credits / segment |
Oceania
Sent using an alphanumeric sender.
Country | Sender | Cost |
Australia | Alphanumeric sender | 4 credits / segment |
New Zealand | Alphanumeric sender | 6 credits / segment |
Credit costs are set per destination and sender type and may change as carrier rates change. Always check the in-app International SMS Pricing dialog for the most up-to-date rates.
Related articles
To activate SMS and fund your wallet, see How to send SMS. To manage billing, sender configuration and default segment length, see SMS settings.